Question 1

How far ahead should you place a standard cake or sweet treat order?

Accepted Answer

For standard cakes or sweet treats, please place your order 1–2 days ahead. For customised cakes, please allow about 7–10 days so there’s enough time for design and preparation.

Question 2

Can I cancel my order?

Accepted Answer

No cancellation or refund after payment made. However, we accept postpone of the order due to special reason (subject to confirmation and provided that the cake has not been bake)

Question 3

Term and Condition For Customized Design

Accepted Answer

The Fairy Kitchen is not liable for any copyright infringement damages. Customers are solely responsible for the cake design they ordered from us. Any toy figurines are given Free Of Charge to customers and are not for sale from the bakery. Any logos or printed images are solely provided by customers, The Fairy Kitchen will not be liable for any damage or copyright infringement for any printed image or logos.

Question 4

How can you place an order with The Fairy Kitchen?

Accepted Answer

You can order directly through our website. For customised or special design cakes, you can also WhatsApp us at 87192787. If you request logos, printed images, or character designs, please make sure you have the rights to use them. You’re responsible for the design rights for any images or logos you provide, and any toy figurines included are free of charge and not for sale.

Frequently Asked Questions

How far ahead should you place a standard cake or sweet treat order?

Can I cancel my order?

Term and Condition For Customized Design

How can you place an order with The Fairy Kitchen?